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FAQs
At Agni High Performance, we’re here to power your game with innovative gear and reliable support.
Need help with your order, product info, or performance tips? Our team’s got you. If you can’t find what you need, reach out via our contact page - we’re always ready to assist.
How Long Does An Order Take To Arrive?
For orders of up to 7 pieces, it typically takes about 2 working days for dispatch from the studio. For more than 7 pieces, an additional 2 days will be added per piece. Weekends and public holidays are not considered working days.
Domestic Shipping : Once dispatched, shipping can take approximately 3-6 working days, depending on your geographical location.
International Shipping: Once dispatched, international shipping can take about 7-12 working days, depending on your geographical location. International shipping is chargeable, and you may be responsible for additional duty charges levied by your country.
How To Return My Items?
To initiate a return, you generally need to request a return authorization. You can send a request to our customer service email. Once provisionally approved, you'll receive a return authorization email and instructions. You are typically responsible for the cost of returning the items and providing the shipping number. Items sent back without prior authorization may not be accepted.
What is your return policy?
Each order is typically eligible for a one-time exchange or return. Returned items should be unworn, unwashed, undamaged, and unused, with all original tags attached, and returned within a specified timeframe (e.g., 7 days of the original order date). Some items marked "final sale" may not be eligible for returns or exchanges. Refunds, if applicable (e.g., for defective or damaged items), are usually processed to the original payment method after the returned item is received and inspected.
Do you offer a size guide?
Yes, it is common for apparel brands like Agni to offer a size guide and sometimes specific measurements for different garment types. You can find it under sizing guide on any product page .
Which Payment Methods Do You Accept?
Payfast:
Credit or cheque cards, visa, MasterCard, American Express.
EFT:
Debit cards
What makes Agni High Performance apparel a premium product?
Agni High Performance apparel is considered premium due to several factors, often focusing on:
Quality Materials: Use of durable, high-quality fabrics that withstand wear and tear and retain their shape.
Performance Features: Incorporation of advanced technologies like moisture-wicking, breathability, and potentially compression, designed to enhance comfort and performance during physical activity.
Design and Functionality: Thoughtful design that combines style with practical features for modern, versatile lifestyles. This can include adjustable features, ergonomic cuts, and aesthetic appeal.
Longevity: Products designed to be enduring and transcend trends, ensuring a longer lifespan.
What materials are used in our Golf apparel?
Our garments are often blended to combine the benefits of different materials, such as polyester-cotton blends for comfort and performance, or blends with spandex/elastane for stretch and mobility.
How should I care for my Golf apparel?
Wash Less Often: Airing clothes or spot-cleaning can reduce the need for frequent washing.
Washing Temperature: Wash at a maximum of 40°C (or 30°C for energy saving) using an eco-labelled detergent.
Avoid Fabric Softener: Fabric softeners can reduce the moisture-wicking ability of performance fabrics and contain substances that are difficult for nature to break down.
Preparation: Fasten zips and hook-and-loop closures to prevent snagging.
Use a Laundry Wash Bag: This protects the garment from wear and tear and helps reduce the shedding of microfibres from synthetic materials.
Drying: Avoid tumble dryers and drying cabinets. Ideally, line dry. Many golf and outdoor wear garments are made of quick-dry material.
Read the Label: Always check the specific washing instructions on the garment's hangtag.